Please allow up to 1-2 weeks for processing and shipping depending on the product.
(Above pricing is only available in the United States. For areas outside the U.S., please contact us for an adjusted sale price. Orders to ship outside the U.S. will be cancelled unless purchased at the adjusted price.)
Orders may only be cancelled and refunded within 24 hours of the time of purchase. To cancel an order, simply reply back to the received order confirmation email, stating, "please cancel" in the body of the email, or send separate email notification to the provided email address located at the bottom of the order confirmation or receipt to request an order cancellation.
Susie Stories, Inc. is not responsible for packages left unattended upon and after delivery.
Purchases directly from Susie's Stories, Inc. received damaged during shipment are eligible for replacement consideration only. Customers may reply back using the shipment confirmation email to notify us or utilize the "Contact Us" page at buskerthetuskerandfriends.com to initiate the request. You will need to contact Susie's Stories, Inc. within 3 days of the delivery date. After Susie's Stories, Inc. responds to the message, the customer will be required to provide backup documentation such as: pictures, description of the damage and any additional information Susie's Stories, Inc. may request. Determination and approval of what is considered to be "damage" is at Susie's Stories, Inc. sole discretion.
Any sales transactions at a live event (reading and signing, booth, in-person, etc.) are final; no refunds and no returns are permitted.